w e c a r e
  • Well-being
  • Excellence
  • Commitment
  • Accountability
  • Respect
  • Empathy

Complaints and Feedback

Are you dissatisfied with services and wish to make a complaint? C.H.S.L.D. Bayview recognizes the right of residents to express their dissatisfaction with the care and services received or expected to be received. The resident and/or his/her legal representative are in the best position to know if his/her rights are being respected and if his/her needs are being met.

All complaints and concerns will be treated with respect, confidentiality and in a supportive manner. Bayview tries to find a fair and satisfactory solution for the resident.

There are 2 options available to you:

Internal Complaint Counselor

Ms. Mona Beck
Monday to Friday 9h to 17h
514 481-3089
mona.beck@gmail.com

Official Complaints

Office of the Service Quality and Complaints Commissioner (CIUSSS)
1-844-630-5125
commissariat.plaintes.comtl@ssss.gouv.qc.ca
Dissatisfaction form
You have comments

You can also contact our establishment in the section « contact us » to send us your comments.