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  • Well-being
  • Excellence
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  • Accountability
  • Respect
  • Empathy

Complaints and Feedback

Are you dissatisfied with services and wish to make a complaint? C.H.S.L.D. Bayview recognizes the right of residents to express their dissatisfaction with the care and services received or expected to be received. The resident and/or his/her legal representative are in the best position to know if his/her rights are being respected and if his/her needs are being met.

All complaints and concerns will be treated with respect, confidentiality and in a supportive manner. Bayview tries to find an equitable and satisfactory solution for the resident.

There are 2 options available to you:

Internal Complaint Consultant

Ms. Mona Beck
Monday to Friday 9h to 17h
514 481-3089

Formal Complaints

Service Quality and Complaints Commissioner (SQCC)
Dissatisfaction form
You have comments

You can also contact our establishment in the section « contact us » to send us your comments.