Our services
OUR SERVICES
At CHSLD Bayview, the philosophy of care is people centered, placing dignity, safety, and well-being at the heart of all services to ensure the highest standard of care. Residents, who live with varying degrees of loss of autonomy, are supported in a secure and compassionate environment where fundamental rights, comfort, and quality of life are upheld in accordance with Bayview’s Code of Ethics. Care teams, management, support staff, volunteers, and community partners work collaboratively in an interdisciplinary partnership with residents and their families to develop personalized care plans that reflect each individual’s unique needs.
NURSING CARE
The Nursing Department is committed to delivering continuous, compassionate, high-quality care, guided by clinical expertise and adapted to the evolving needs of each resident. Bayview’s approach emphasizes preserving independence for as long as possible, providing support as care needs increase, and ensuring dignity and comfort at the end of life. Nurses and paraprofessional staff collaborate closely with families and the multidisciplinary team to support every aspect of care and promote people-centered care.
HOUSEKEEPING
The Housekeeping Department ensures that both common areas and resident rooms are maintained to the highest standards. A clean and well-maintained environment is essential to providing comfort and promoting dignity.
LAUNDRY SERVICES
The Laundry Department provides laundering services for linens and offers a free basic service for residents’ personal clothing, limited to machine-washable items. Clothing requiring dry cleaning remains the responsibility of residents or families. Families who prefer to manage personal laundry themselves may do so by signing a waiver at the Admissions Office.
OCCUPATIONAL THERAPY
The Occupational Therapy Department aims to maintain an optimal level of comfort and autonomy for the resident. An assessment is done upon admission that includes posture, upper extremity function, wheelchair needs, cognitive status, and adaptive aids. Occupational Therapy interventions keep in mind the resident’s capacities in relation to their environment.
NUTRITION AND DIETETICS
In partnership with the Residents Menu Committee, the Food Service Department and the Dietitian develop seasonal, varied, and balanced menus (available in the Menus section of the website) to ensure optimal nutrition, which is a cornerstone of health and well-being. Upon admission, every resident receives a full nutritional assessment, followed by an individualized plan prepared by the Dietitian. This may include therapeutic diets, adapted food textures or liquid consistency, and specialized hydration strategies. Residents may enjoy their meals in the dining rooms on each floor or in their own rooms if preferred. Light snacks are available throughout the day, and families are encouraged to occasionally bring favourite meals to enrich the resident’s experience. Food and beverages are available for purchase in the cafeteria by visitors.
PHYSIOTHERAPY
The Physiotherapy Department focuses on maintaining resident mobility, safety, and comfort. Upon admission, a detailed assessment is carried out to establish a functional autonomy profile and guide a personalized intervention plan. Treatments may focus on transfer assessments, ambulation programs, bed mobility and positioning, fall prevention, and adapted exercise programs. Services are delivered by a Physiotherapy Technologist when prescribed by the Physician.
THERAPEUTIC RECREATION
The Therapeutic Recreation Department aims to enhance the quality of life of residents through physical activity, cognitive stimulation, and social interaction. Each resident is assessed upon admission to ensure that activities reflect their personal interests, abilities, and needs. Activities are offered in two formats: open group sessions that foster socialization and entertainment, and smaller targeted groups designed to address specific resident needs. Monthly activity schedules are available on every care unit, in the Recreation Room, and in the Activities section of the website.
VOLUNTEER SERVICES
The Volunteer Services Department supports staff and enhances resident care by contributing time, skills, and expertise. Their involvement enriches the care and daily experiences of residents while fostering a vibrant and dynamic environment. Beyond providing essential assistance, volunteers make meaningful connections and strengthen community spirit. Consider joining the team and making a difference in the lives of the residents.
MEDICAL SERVICES
Every resident is assigned a Physician upon admission. Physicians visit weekly, and an on-call rotation ensures medical availability at all times. When hospital care is required, residents may be transferred by ambulance. A pharmacist complements the medical team, while outside consultations are arranged as necessary, with residents accompanied by a family member, staff, or volunteer.
SOCIAL SERVICES
A Social Worker is available to residents and families to offer support during challenging life events, adapting to a new environment and assistance with legal or mandate-related documents. This service helps ensure a smoother adjustment to long-term care while providing guidance.
DENTAL CARE
The services of a mobile denturologist are available at Bayview on a fee-per-service basis. In addition, as part of the government’s new dental care action plan, free oral health services are now available on-site provided by a dental hygienist, a dentist, and a denturologist.