27, ch. du Bord-du-Lac, Pointe-Claire, Québec, H9S 4H1
(514) 695-9384

Complaints and comments


are YOU dissatisfied with the services and wish to make a complaint?


C.H.S.L.D. Bayview acknowledges that all residents have the right to openly express their dissatisfaction with the care and services they have received or should have received. The resident and/or his/her representative are in the best position to know if his/her rights are being respected and needs are being met.

All complaints will be treated with respect, confidentiality and with all the consideration they deserve. Bayview’s aim is to find an equitable solution that will afford satisfaction to the resident.

Mona Beck is the Local Service Quality and Complaints Commissioner (Local Commissioner) and is responsible for the investigation of complaints as well as overseeing the complaint procedure.


How to contact Mrs. Mona Beck:

(514) 481-3089



Complaint Form


do you have any comments?

You can also contact us or send us your comments by clicking on "contact us".