C.H.S.L.D. Bayview acknowledges that all residents have the right to openly express their dissatisfaction with the care and services they have received or should have received. The resident and/or his/her representative are in the best position to know if his/her rights are being respected and needs are being met.
All complaints will be treated with respect, confidentiality and with all the consideration they deserve. Bayview’s aim is to find an equitable solution that will afford satisfaction to the resident.
Mona Beck is the Local Service Quality and Complaints Commissioner (Local Commissioner) and is responsible for the investigation of complaints as well as overseeing the complaint procedure.
How to contact Mrs. Mona Beck:
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