C.H.S.L.D. Bayview acknowledges that all residents have the right to openly express their dissatisfaction with the care and services they have received or should have received. The resident and/or his/her legal representative are in the best position to know if his/her rights are being respected and needs are being met.
All complaints and concerns will be treated with respect, confidentiality and in a supportive manner. Bayview’s aim is to find a solution that will afford satisfaction to the resident.
Two options are available to you:
Internal Complaints Consultant
Mon - Fri 9:00 - 17:00
Mrs. Mona Beck
Service Quality Complaints Commission (CIUSSS)
You can also contact us or send us your comments by clicking on "contact us".